As previously announced, we are on our way towards a better organized developing and support process, so by the end of this week we plan to switch all support workflow to our internal support system, which will allow us to manage tickets for bugs, questions, or feature requests.
For now we are testing it to see if everything works fine.
Now all users will be able to search within all previoulsy submited tickets here – this will help both users and us to avoid duplicated requests.
For submitting a new ticket please use this link. We will also attach the support system to a new FAQ engine soon that will search within FAQ database while new ticket is submitted – again, to prevent duplicated queries.
While we are still testing you can also still use the support tab on CodeCanyon which works for sure.
Please let us know in case of any problems with the new support system.
Thank you for using our product!