If your website is an eCommerce store or has anything to do with providing a service to customers, you already know how important it is to turn visitors into leads. This can’t happen unless your website looks and feels professional. Beyond design, an aspect that is often overlooked is how streamlined your customer relationship channels are.
Establishing good communication between you and your website’s visitor by implementing a live chat, contact forms, or other methods to give them the chance to transmit their thoughts to you is a must. This article created by our team at wpDataTables, will teach you the essentials of how to put together a WordPress client portal to maintain good relations with your clients.
What Is A Client Portal?
A client portal is that part of your website where users can log in and obtain privileged access to certain information. For instance, they can check out their history with your website (e.g. if they made any purchases), they can customize their profile, upload different files on their account, and so on. A WordPress client portal is a space where users can personalize their presence and feel at home.
You can also share private information with the users that have an account and access their client portal. Collaboration tools can be added to this WordPress customer portal to encourage a healthy exchange of messages in a secure manner. It can also be used to help website owners manage their clients’ accounts and help them with support issues. Simply put, it is a tool that helps people customize their profiles and website owners keep track of their visitors.
When Should You Use One?
WordPress client portals are mainly used to provide certain services to the users of a website, but only the registered ones. The client portal can be accessed only by logging in to the site and it can provide both support and extra functionalities. The main advantages of a WordPress client portal are:
- Reducing support costs – people can take advantage of a self-support system, thus reducing the costs of keeping a 24/7 customer support section present on your site. Without this, it would require hiring people who can be there to answer questions at any given moment. With self-support, problems can be solved by the users themselves in some cases, by guiding them through common issues and solutions.
- Keeping all users in the same place – instead of having messages coming from ten different sources from your website visitors, it’s easier to have them all together in one unified portal.
- Up-selling and cross-selling – once you have all users in the same place, you can share exclusive info with them, including product recommendations. This might get them to buy more or at least to find more information about the products that you are mentioning by checking out members-only offers.
- It makes knowledge accessible – offering support is mandatory, and you should also include Q&As in this section. If the section is missing, access to information is visibly reduced. By implementing a WordPress client portal, you give people broader access to information that they can view whenever they need it, without having to ask you directly.
What Features You Should Look For?
You can always implement a WordPress client portal and not care about how it looks and works. But even though this function might be present on your site, if it works improperly, it won’t be useful in any way. Once you’ve decided to add a WordPress client portal to your site, look for these features:
- Easy integration
- Intuitive interface
- Adaptable to change
- Permission-based controls
- Full support
- Encouraged collaboration
11 WordPress Client Portal Plugins to Choose From
Once you’ve decided to have your WordPress client portal included on the site, you can use a plugin that will do the job for you. Each plugin comes with features that can be more or less appropriate for what you want. As an easier approach, you can try using a Managed WordPress hosting, which allows to install a complete website with bundled plugins in 1-click, picking from different use cases, including the client portal. In case if you prefer to pick components and build a custom solution yourself, analyze each of these 11 plugins and see which one fits your needs best:
This plugin is appropriate for websites that are centered on education and learning. You can configure the client portal the way you want, by making use of its many customization options. The customer support portal you can create with this plugin is a dedicated, user-centric experience and your users will thank you for it. The portal can only be used by users who own an account on your site.
This is a client-portal-in-a-box plugin that helps you run a complete client portal with ease.It is a premium plugin with a monthly charge, but this type of ongoing serviceis perfect if you don’t want to invest much of your time into handling the WordPress client portal yourself. MemberMouse will do the job for you and create a responsive platform that users can take advantage of.
3. Awesome Support
One of the simplest portal plugins you can find, Awesome Support enables website owners to build a WordPress client portal within the CMS itself. If you possess a subscription to a help-desk service such as Zendesk, Awesome Support lets you integrate this info with the portal.
Clinked may be the best choice if you are looking for a plugin to help you manage all the users of your site from every angle. You can exchange files through the WordPress client portal, chat with the clients directly, and more. The platform is a white-label solution, which means you can brand it with your own logo and imagery,and it’s a great way to communicate with your clients whenever they need it. It has the necessary tools to streamline the processes that happen on your site, regardless of its niche.
If you are looking for a client portal plugin that is not complicated to use and can help you with both managing and communicating with your users, SuiteDash is the one you want to try. The plugin combines different tools and features that will enhance productivity for both you and your users.
Do you want to create more than just one WordPress client portal? Worry not. OfficeWP lets you create as many portals as you want, without limitations. You get the same functionalities as in the case of all the other plugins listed in this article, but you can extend that to a number of portals of your choice.
For those who want to use a plugin that’s not dedicated only to one type of user, WP-Client is great. Both tech-savvy people and beginners can use it. The plugin is rich in features and you can also create easy-to-read reports related to client activity.
8. WordPress Customer Portal
This is an amazing plugin to keep the relationship between you and your customers on a good note at all times. By creating an interaction point with WordPress Customer Portal, you give users the chance to ask any questions they may have or initiate their requests right within the platform. You can then answer them quickly and provide users with the needed information. Moreover, you can also integrate this plugin with other CRM tools.
9. Client Dash
Client Dash is extremely simple to use and offers the basic functions you would need when integrating a WordPress client portal. The interface is not complicated and you will learn the plugin’s features by heart after a few uses.
10. Ultimate Private Member Portal
This plugin can add an entire dashboard on your site where users may log in and chat. They can see the information that you provide with file uploads and more. Interaction with your customers becomes super easy when using the Ultimate Private Member Portal, and you get to choose who has access to it.
11. Client Portal
A premium option that you should give a try if you want your WordPress client portal to be as professional as possible, Client Portal makes everything easier through the built-in sections for typing in content, uploading deliverables, generating contracts and invoices, and more.
Wrapping up this article about using a WordPress Client Portal
Considering how many options you have, making a decision might take a while. Even so, you should know that most WordPress client portal plugins have the same attributes and features. Choose the one that has the highest rating or that contains a feature that would make your website more streamlined. Hopefully, the information you found in this article was helpful.
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