What covers included support?By Milan Jovanovic on 23/07/18 in
Included support covers help with bugs and general inquiries for the plugin features, but not writing custom code.
As you’re developing some custom solution if you need our assistance we can offer you our paid customization service.
Please note that standard item support (as defined by Envato’s definition of support) does not include:
– Customization services;
– Installation services;
– Writing MySQL queries;
– Writing advanced CSS;
– Resolving and debugging third-party software and hardware issues;
– Preparing files and tables;
– Skype, Teamviewer calls, Remote sessions or etc.
Support with such requests can be provided on a paid basis.